Another horrible after sales service

I did an online upgrade on Thursday 21/10/2017, and the delivery took place the next day on Friday 22nd. I was elated indeed but that was all short-lived in that the delivery was done for 2x handsets. As soon as I was done with the courier guys, I called Vodacom's online purchases/upgrades. I was told the delivery guys would come collect in the following week.

In the second week I followed up with another call, o my to be told no notes can be seen on the system and I had to retell the story. The guy that assisted said he could clearly see only one order that I had placed on the system. He added he count understand why the system generated two invoices within few seconds from each other which resulted in two of the same handsets being delivered. He said I should call in a week's time as the email system was down and they can only arrange and confirm pick-up via email. He even asked for the IMEI number of the handset I had opted to use as I had explained that the other handset I had not opened and is still sealed.

4 weeks later since the delivery I had to call again and the lady I spoke to said she will arrange for a pick up. In that 4 weeks I had also popped in at two different Vodacom shops and i was tild they could not assist at all as I had done the upgrade online.

To date, I am still stuck with two handsets!!! I am billed and expected to pay for two handsets whilst I do not require two phones and never ordered/asked for two phones.