Another frustrating Vodacom experience

<p>I bought 2gb data and Vodacom did not send it to my phone. I phoned the customer care centre and they transfered me to their solutions department. After waiting for a half an hour for someone to take my call, I was put on hold by an agent for another 20 minutes. Then a woman answers the phone and says they can't help me because my request is still open. I asked her to close the request and she then put me on hold for another 15 minutes, a man named Phiwa answered claiming to be a team leader who was no help at all and blatantly ****, I asked him if my request could be cancelled and he said yes, then when I told him to cancel it he said that it can't be cancelled . I was put on hold for another 15 minutes so that a service request could be logged. This is unacceptable. Now Vodacom want me to wait another 48 hours for their agent to get back to me. Call Ref# 1-1yuo-446.</p> <p>I will not pay out of bundle rates as I did purchase a data bundle, I will not be held responsible for Vodacom's incompetence.</p>