lK
liezel K

1 reviews | Active since Mar 2016

02 May 2017, 13:46

Another *****elant sim swaps allowed by Vodacom

<p>Several *****elant sim swaps are being allowed on my Vodacom account. </p> <p> </p> <p>The first one happendend on the 17/03, I only realized it, after I wanted to use my phone, as I was in India from the 23/02 till 23/03</p> <p>I went into the Vodashop in Rustenburg, did a LEGAL sim swap, and left for India on the 4/04</p> <p> </p> <p>Several *****elant sim swaps were attempted on my account, and the one left me with an account of R 8600</p> <p> </p> <p>Up to date, Vodacom can still not explain why it happenend the first time, and now I must struggle to even get a itemized bill from them??? Why? Why am I not getting assistance? I took my passport to the Vodashop today in Rustenburg, he didn't even make copies or try to assist?</p> <p> </p> <p>This is not acceptable!!!</p>

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Replies (2)
Vodacom
Vodacom's reply02 May 2017, 14:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 May 2017, 15:59
Official

Dear Liezel,

Thank you for your patience.

As discussed, your query has been addressed and resolved.

Regards,

UW