Another epic fail by Vodacom
<p>Why is it not possible to solve ANYTHING by making only one call to the call centre?</p> <p>I recently migrated to pre-paid from my Red Premium Contract with Vodacom. I travel overseas a lot, and my roaming was switched on. At the airport, I suspected that Vodacom might have changed this, and I phoned the call centre just before departure, only to get kicked off the call centre and told by an automated voice that I must please try again later... Except later, I was somewhere over the Atlantic Ocean.</p> <p> </p> <p>I have tried contacting them via email, nothing happened. I have tried to get someone in SA to phone the call centre, but to no avail. It HAS to be me... Except I cannot contact the call centre from outside SA. I also tried their "live online chat" which was not so live, because there was no one at the other end.</p> <p> </p> <p>Now I have got no idea how they want me to contact them. I am hoping that someone will read this and contact me on +***4 or via my email address. (I am putting this number here, because MY NUMBER DOESN'T WORK HERE!!!)</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
