1 reviews | Active since Sept 2016

20 Sept 2016, 23:47

Another epic fail by Vodacom

<p>Why is it not possible to solve ANYTHING by making only one call to the call centre?</p> <p>I recently migrated to pre-paid from my Red Premium Contract with Vodacom. I travel overseas a lot, and my roaming was switched on. At the airport, I suspected that Vodacom might have changed this, and I phoned the call centre just before departure, only to get kicked off the call centre and told by an automated voice that I must please try again later... Except later, I was somewhere over the Atlantic Ocean.</p> <p> </p> <p>I have tried contacting them via email, nothing happened. I have tried to get someone in SA to phone the call centre, but to no avail. It HAS to be me... Except I cannot contact the call centre from outside SA. I also tried their "live online chat" which was not so live, because there was no one at the other end.</p> <p> </p> <p>Now I have got no idea how they want me to contact them. I am hoping that someone will read this and contact me on +***4 or via my email address. (I am putting this number here, because MY NUMBER DOESN'T WORK HERE!!!)</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply21 Sept 2016, 07:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,