Another EPIC customer services fail

So i contact the complaints division....twice! The first time no one got back to me. The second time they send an sms saying the call has been closed! No solution, just the call has been closed. So I have to call the call centre again and a very embaresed customer services person says my query has something to do with screen insurance and I must wait 2 weeks while this is sorted out! What they should have done at the shop when I upgraded my contract! So I ask for the CEO's number. I call it and was put on hold for more than ten minutes! When the biggest cellphone company in the country has customer service staff who tell you \ we don't give a **** about disabled customers