1 reviews | Active since Apr 2016

07 Jul 2016, 06:57

ANOTHER EMPTY PROMISE 5 MONTHS LATER

<p>Five months later, 5 Consultants that contacted me guess what...</p> <p>Yes another promise /excuse.</p> <p>We are out of stock, common Vodacom for 5 months?</p> <p>This time TREASURE MUROWE from Limpopo , but that was also 24 may 2016.</p> <p>Vodacom please surprise me for a change, SOLVE MY PROBLEM! </p> <p> </p> <p>WHAT? a Consultant will contact you?</p> <p>Yes one will and then nothing being done to fix the problem!</p> <p> </p> <p>Hi consumer website team,</p> <p>Thank you for your reply.<br />a Consultant namely Dries phone me promptly and promised me that a amplifier will be installed within a day.<br />since then 3 weeks and no word, I send two e mails to mushin davids. He did not even bother to reply.</p> <p>here is the mail for your records:</p> <p>Dear Sir,</p> <p>On 11 Jan 2016, I contacted you regarding the poor Cellular signal. Your office responded very quickly ( see correspondence below)</p> <p>I heard nothing from you for 4 months and after numerous calls decided to post on Hello Peter.</p> <p>The next day Dries from your office phoned me and promised that a booster is on its way to be installed. That was on 12 April 2016.</p> <p>Today is the 28 of April 2016</p> <p>Is it possible that someone from your office could give me an indication what the progress is?</p> <p> </p> <p>What poor service :-(</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2016, 07:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team