Another disappointment of being a Vodacom Customer

Another disappointment of being a Vodacom customer. We visited your Menlyn branch yesterday to find out on the upgrade to S9 , however to our detriment the consultant - Josephine that helped us on 11 November at Menlyn upgraded our contracts with no phones instead of a migration to a package with more data and less talk time. Your staff is supposed to be trained and the experts in their fields, we advised her that we have not yet decided on a phone and therefore only wanted to migrate the package for month to month until we decide on what phones we wanted. The manager of the store, had an attitude yesterday by informing me that I am contradictory to what we signed and what I am explaining, sure your staff is earning commission on their deals. Last year there was ***** on my 3G account as well as on my husbands cell phone package, both investigated and confirmed, however on the one account the statement still reflects the ***** package - and now your staff upgrades our contracts and gave us the relevant documentation to sign, and we are under the impression that she is migrating the current package we had and can still get options on what packages we want on the S9. How many clients upgrade with no phone??? It is unacceptable and I request a solution and option on how this will be fixed. When your are in the store, you explain the situation, asks for options - the consultant confirms they understand the need and they provide documentation with sign here, sign here and sign here. We paid the R150 connection fee as she advised us that we changed our package and therefore need to pay the connection fee??? Please urgently advise on both packages ********** 266 and ********** 585