1 reviews | Active since Jan 2015
Another disappointing experience with Vodacom
I've ordered the new LG Flex2 5 days ago. I was assured to have the device by Thursday latest, even though on their web page is says next day delivery. On Friday I called to follow up only to 1st be told the phone was out of stock, yet the sales agent said there was stock so I challenged the call center lady on the phone and asked her to double check. She cam back and said they do have stock however they out of Top Dog Vouchers that are meant to come with the phone, I don't her I'm not interested in the voucher and urgently need the phone. Her response was - I'm not allowed the phone without the vouchers. Surely as the client this should be my choice? I'm frustrated no one communicated to me that there was a delay & that they now holding back my order because of a voucher I'll never use. I asked to speak to the supervisor and was told he was busy so I asked to hold... this continued for 40min and then I gave up. Vodacom if you're reading this I need this phone today or you can cancel this application. You need to learn to appreciate your customers.
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Thank you for your posting.
We have been in contact with you and addressed your concerns.
Kind regards
Best regards,
