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KV
Kim V

1 reviews | Active since Mar 2009

26 Oct 2021, 14:17

Another delivery mess followed by no feedback

Good day

My upgrade was to be delivered Friday but had issues communicating with courier as we had power issues.

I contacted RAM who indicated they would change the address and deliver to my son who is in centurion. When I asked for confirmation they did not respond.

Yesterday I phoned Vodacom. The lady took my sons address name I'd no and contact no and indicated they would deliver to him.

This morning RAM contacted me..they had his adress and my details and indicated they would not deliver.

I then got a call from Vodacom saying the previous lady didnt know what she was doing as RAM goes not do third party deliveries.

I again phoned Vodacom to find when and how I would get this phone. The woman was all over the place but could not answer my question.

I asked to speak to her team lead as maybe they understood what I was asking. She indicated that she would mail the person to contact me.

I also escalated to ECLO

I have had no feedback on when or how I will get my phone.

0
Replies (3)
Vodacom
Vodacom's reply26 Oct 2021, 17:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
KV
Kim V's update27 Oct 2021, 08:32
Reviewer Update
As expected not a single mail or call from Vodacom yet....shocking!
KV
Kim V's update28 Oct 2021, 10:32
Reviewer Update
After promising to deliver the phone YESTERDAY it was eventually delivered THIS MORNING but WITH THE WRONG WATCH AND WITHOUT THE COVER AND SCREENCOVER THAT WAS ALSO PART OF THE PACKAGE! Shocking Vodacom....how do I get this sorted out now?