MD
Matthew D

1 reviews | Active since Jun 2016

22 Jun 2017, 05:36

Another Day, Another Vodacom Complaint

<p>I posted a complaint two days ago regarding the poor service I received from Vodacom. Sadly, apart from an sms apologizing for the poor service and a promise to be contacted, nothing has been done. Poor service anyone?</p> <p> </p> <p>Vodacom. If you would like to help a customer and deliver the promised service, then please take action. I am not going to cancel my order as it was placed while a special was still on. Therefore I want my phone at the price I ordered it for. </p> <p> </p> <p>Do no lure customers in with flashy specials and then not deliver. It is a dishonest way of garnering customers. </p> <p> </p> <p>Can someone please get my order delivered? I am siting witjh a phone that can do the bare minimum. Hence ordering a new one. </p> <p> </p> <p>Unhappy Experience. Unhappy Customer. </p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply22 Jun 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Jun 2017, 16:17
Official

Dear Matthew Dunning,

I do apologise for the inconvenience caused.

Our Sales Team have confirmed that you've been contacted.

Regards,

UW