SJ
Sandie J

1 reviews | Active since Dec 2021

07 Dec 2021, 13:10

Another corporate *******

I received an SMS 1st Dec 'You have 1 free month remaining on your T&B bonus 3 GB data...after which you will be billed R171.74 p.m. To opt out dial *135*140#. Popped into Vodacom to be told it was in my new phone contract. Clever, I'd only skimmed the document, certainly didn't see that! Tried the *135 number, doesn't work. 'Not available, non response number.' Even cleverer! Took time and effort, screaming at a robot, finally speaking to a human to cancel. I reckon 1000s of people have been caught and are spending R171 pm unknowingly

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2021, 14:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team