Another careless cellphone network provider

Vodacom please call me. I've been to your Northgate mall store to find out why you debited my account when I do not have any contract with you, not even prepared line and they confirmed that they notice it was an account opened **********ly. Why are you still debiting me even when you know there's ***** going on here. I'm not even going to ask how did it happen. I am not going to any store again and I'm in no position to call you because I do not have a Vodacom line. **********