ANOTHER BROKEN PROMISE AND BAD SERVICE BY VODACOM!!

I canceled my contract with Vodacom almost a year ago and I am still being debited by Vodacom to this day on different days of each month. I called them in July 26th requesting they stop debiting my account and they told me they suspected ***** on my account, that by the way I knew was cancelled, and that I should send certain documents to initiate the investigation. I sent these documents via email on the 28th July 2023. On the 29th September I sent an email requesting an update of which I received a response on the 02nd October to contact the cancellation department to have my contracts cancelled. I was told I cant cancel a contract that is under ***** investigation.

Early in November I called and spoke to a consultant from cancellations who referred me back to the ***** department. I spoke to a gentlemen there who said they thought is was a cancellation and not a ***** case and that they will re-open the ***** case and revert to me in a few days with the outcome. On the 13th November I sent an email again to the ***** department seeking an update, but I have not received any response yet. I called again today 22nd November, and still the phone just rings with no answer. While all of this, from July was happening, Vodacom was busy debiting my account with different amounts and on different days. This is frustrating that a case can take this long to finalize. I want Vodacom to finalize this matter as soon as possible and reimburse me all amounts debited from me!!!

After numerous emails and calls with Vodacom, I was notified by Dean on 27/11/2023 that an investigator from the ***** department will send me an email with the outcome of the ***** investigation and that they will also explain how my reimbur*****t will take place for all the debit orders that went through from the past months. Sadly, I am still awaiting the email and while this is happening I was debited over R800-00 on 28 November 2023. I am really losing patience with Vodacom. This is totally unacceptable customer service. I will definitely discourage anyone in my family or circle of friends from doing business with Vodacom!!!!