Another Broken Promise

After speaking to Paul from the complaints team it took 2 weeks for a solution from the retention team to be offered to me. Eventually I dealt with a team leader Darryl who assisted with a migration, he confirmed telephonically that the migration would be done effective 1 Jan and that I would receive SMS and e-mail notification in December already. I am concerned my migration is not loaded and I have to wait another month.<br> <br>