Another Black Friday **** - Thank you Vodacom!

On Black Friday we app**** for a deal where we get a router and data online. The website said that there was still stock left so we went on to fill in the form. We completed all the required information and we got a message saying: Congratulations on your purchase. A call centre agent will contact you shortly. It also said that a confirmation was sent to our email and cellphone number. We never received either confirmations. This morning we phoned the call centre to ask them when we will receive any further communication from them and we were told to send Vodacom Online an email as they cannot help and that the deal is no longer available at that price. We sent them an email with screen shots of where we were told: Congratulations on your purchase. A call centre agent will contact you shortly. They rep**** telling us that the deal was sold out and that is why nobody ever contacted us. I am shocked, the service is terrible. You cannot tell me that my purchase was successful and then tell me the stock is sold out. Then you should have given me that information when I wanted to buy the item. If somebody places an order, surely the right thing to do is the get back to them, even if the stock is SOLD OUT. This is unacceptable and we want the deal that was sold to us at the price that was advertised without any excuses.