Another Battle with Vodacom

To whom it may concern,

Cell number: ********** 788 Account number: I ********** -0 Invoice number: H9-6XQBS

Yet again I moved the cell number ********** 788 over from my mothers name into mine in December 2017. After moving it over, I also closed the contract to make it prepaid.

Now, I recieved an invoice for February stating that I need to pay for Airtime Subs on this number. How can I pay for airtime subs if I did not even receive the airtime in the first place and secondly when I cancelled the contract to prepaid?

Last time this took over 7 months to correct as they kept saying that their server would not allow them to remove the amount listed incorrectly.

I am honestly so shocked by Vodacom’s administration! How can one consultant tell you that the contract has been cancelled and moved to prepaid then a month later you still being charged for it??

As a customer, I am really saddened that this has not only happened once to me but twice!!