Another bad service from a Vodacom consultant

Item: Vodacom
Rating: 1
Author: Kuki N

I called cancellations around 15h30, they said they are battling with their system, l was kept waiting for like 5 minutes. Eventually the lady said she will call me back in 10 minutes. Its now 16h10, she hasnt called back. This is one of the reasons l want to cancel all my contracts as and when they are eligible for upgrades.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

25 Mar 2026, 06:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team.

Vodacom's reply25 Mar 2026, 06:58

Official

Kuki N's updateReviewer Update

01 Apr 2026, 10:41

Thank you, l got the confirmation email. Since l still do not get statements, l cannot verify if this request was really executed. When are you going to do me this huge favour of sending me statements?

Kuki N's update01 Apr 2026, 10:41

Reviewer Update