Another bad experience with Vodacom.

<p>So I have decided to take out another contract with vodacom, I then went online as online shopping should be the easy way of doing this. I did my shopping and chosen a Iphone 6s 128GB space grey in color. I then got a linked to confirm my order and delivery address and so confirmed the address and the order. I have then decided to just phone Vodacom again on Monday morning to ensure they did receive the order as I need the device asap.</p> <p> </p> <p>A lady in the online order department then answered the call and said that the order was not processed and she need to re do it ( so much for going on line) but she did the order and confirmed that confirmations department will contact me and confirm the order. Confirmations department then contacted me Jullia - and confirmed the order she then stated that the space grey color that I am looking for is not in stock but the silver is in stock. I then said that is fine I will go for the silver as I need the device asap. After the confirmation I received a sms telling me that my order is on back order, I have then contacted the on line department again and after holding for 30 min a lady answered and said that Jullia gave me the incorrect information the Silver color is out of stock and the space grey color is in stock, she then said I should phone After sales service and ask to speak to Jullia, so I phoned after sales and held for another 20min, spoken to Kyle and he said that I must wait. He then dropped the call, so I had to phone back. I then spoken to another lady after another 20min of waiting and she said that she will call the supervisor. Then spoken to Jeanny the confirmations department team leader and she said when Jullia assisted me a few minutes back that the silver was in stock and the space grey out of stock, so I then said well I was originally looking for the space grey and how can the phone go out of stock so quickly after confirming my delivery for the next day (Tuesday the 4th of October). She then said that she will contact the warehouse and find out what color is in stock now and get back to me, still not done.</p> <p> </p> <p>I need the delivery to take place tomorrow the 4th of October 2016 as I was told by your consultants and I will not accept the fact that stock go out of stock after I have confirmed my order and delivery was confirmed for the next day. I will escalate this matter further if I do not receive my device tomorrow rhe 4th of October 2016 to your board of directors as I am sure that this is not the way they want their customers to be treated, firstly holding for hours and then calls get dropped and then get told that the color you looking for is out of stock and they have a alternative color and then again not, then your order is placed on back order, then they will have to confirm with warehouse and get back to you when ever they receive feedback.....this is not on, we as customers also have work to do and can't follow up on your mistakes all day. Get this sorted, I will be waiting for my device tomorrow 4th of October 2016.</p>