Another Bad experience from Vodacom STRIKE 3

<p>I bought a Blackberry 9720 cash at the Krugersdorp mall ( vodacom store). when i took it to vodacare cresta i sent it in for a new batery and software update , they then detected its not a 'vodacom phone'. Vodacom then did a device exchange and the charging port was loose, now when i booked the phone in they advised me its 'physical damage' and cant fix the phone and will charge me R1,600.00 to fix it.really amazed by the service from Vodacom and its not the 1st time receiving such AWFUL service!!! they then asked me to me phone head office, headoffice advised cannot fix the phone because the device has not been exchanged by them i need to speak to Vodacom/vodacare cresta. i find it really desturbing that the staff does not know what they are doing and giving me a run around. i demand that this phone gets fixed or give me a new phone for the same value! I also would like an explanation as to why my contact phone installment increased as i signed a fixed agreement not 1 person can answer me THIS IS REALLY REALLY BAD! i would NOT recommend vodacom to anyone as its been nothing but SAD SERVICE and disatisfied customer. i would really love to hear from you!</p> <p>Regards</p> <p>Ethan</p> <p> </p>