Another agent with a bad attitude

I received a call from an agent by the name of Lucin at 2:10pm from 082 275 97 to ********** 496 informing me that he cannot assist with my request for the full amount of R1 425.00 Migration fee for the inconvenience caused since the 5th of July 2017 as per the attached emails. Yet I will have to wait for my Credit amount of R712.50 untill the end of September 2017 although debit order was taken off my account end of August 2017 incorrectly and that I can continue with my complaint with the Ombudsman and Carte Blanche really!!!!!!!!!!!!!!!!!!!!!!!!!