JP
Jade P
1 reviews | Active since Jan 2015
04 Nov 2015, 16:09
ANOTHER 2 WEEKS AND STILL NOTHING
Please see first complaint which was posted 23rd October for an order placed/approved 22 September which has still not been resolved. I was contacted almost immediately after the first Hello Peter and told that this issue would be resolved. I was first invoiced R50.87 on 18 Sept which was deducted 22 Sept. The 2nd invoice came 03 Oct (after I had been contacted by yourselves) and subsequently another R109 was deducted from my account 27 Oct. FOR SOMETHING I DO NOT HAVE IN MY POSSESSION. If this is not resolved within 24 hours and my money returned into my bank account, I am then even considering porting my Vodacom number to another service provider because this is just shocking!!!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
04 Nov 2015, 19:43Hello jaded1980,
I'm terribly sorry to hear of the bad service you received.
Please note that a consultant will make contact with you in due course to assist with your query/complaint.
Regards
Consumer Website Team
I'm terribly sorry to hear of the bad service you received.
Please note that a consultant will make contact with you in due course to assist with your query/complaint.
Regards
Consumer Website Team
Best regards,
Vodacom's reply04 Nov 2015, 19:43
Official
Hello jaded1980,
I'm terribly sorry to hear of the bad service you received.
Please note that a consultant will make contact with you in due course to assist with your query/complaint.
Regards
Consumer Website Team
I'm terribly sorry to hear of the bad service you received.
Please note that a consultant will make contact with you in due course to assist with your query/complaint.
Regards
Consumer Website Team
Best regards,
