TT
Tammy T
1 reviews | Active since Mar 2013
24 Mar 2022, 15:49
Annoying, useless self service!!!!
Is it ever possible to speak to an assistant not self service, Tobi, I have data but with poor connection. What option is that on your help line. This is really annoying I have to sit and listen to useless voice notes. When I could have been done with an agent.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Mar 2022, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Mar 2022, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Mar 2022, 12:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our network administrators to accurately analyze and provide a solution to your problem. Kindly respond back to our mail with the information we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Vodacom's reply29 Mar 2022, 12:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our network administrators to accurately analyze and provide a solution to your problem. Kindly respond back to our mail with the information we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team