CB
Charmaine B
1 reviews | Active since Jul 2021
05 Feb 2025, 12:55
Annoying SMSes - Vodacom
Finally laws have been put in place for unwanted marketing but what about companies such as Vodacom who send daily smses. I have tried to stop these constant messages and was told it could not be stopped. Why do I have to be forced to receive these marketing smses where other companies allow marketing communications to be optional. It is really irritating receiving so many messages. I receive messages EVERY DAY - even on Sunday. Please can we stop these annoying unwanted marketing messages.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Feb 2025, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply05 Feb 2025, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
CB
Charmaine B's updateReviewer Update
07 Feb 2025, 10:13Good day,
As per Vodacom's reply on 05/02/25, it's all a lie. I am STILL receiving messages every day despite a consultant calling and assuring me all marketing is cancelled. I am going to write a formal complaint to the Consumer Commission for unwanted marketing as it seems it is of no use contacting Vodacom.
As per Vodacom's reply on 05/02/25, it's all a lie. I am STILL receiving messages every day despite a consultant calling and assuring me all marketing is cancelled. I am going to write a formal complaint to the Consumer Commission for unwanted marketing as it seems it is of no use contacting Vodacom.
CB
Charmaine B's update07 Feb 2025, 10:13
Reviewer Update
Good day,
As per Vodacom's reply on 05/02/25, it's all a lie. I am STILL receiving messages every day despite a consultant calling and assuring me all marketing is cancelled. I am going to write a formal complaint to the Consumer Commission for unwanted marketing as it seems it is of no use contacting Vodacom.
As per Vodacom's reply on 05/02/25, it's all a lie. I am STILL receiving messages every day despite a consultant calling and assuring me all marketing is cancelled. I am going to write a formal complaint to the Consumer Commission for unwanted marketing as it seems it is of no use contacting Vodacom.