LR
Louise R

1 reviews | Active since Apr 2020

03 Feb 2022, 13:28

ANNOYING SALES PITCH

Vodacom, it is highly annoying when the cancellation department keeps a person on the line to try and rope them into more monthly costs. When all a person is trying to do is cancel a contract because such person has sufficient data and airtime already. I was asked why wanted to cancel the already very old contract and I explained. Then I had to listen to an unnecessary sales pitch. The cancellation department should be for exactly that. CANCELLATIONS!!!

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2022, 14:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team