Annoyed with Vodacom

We've been faithful Vodacom customers for more than 10years now and we have Vodacom fiber at home for 2 years now and for the whole week our internet is not working and we never recieved any notifications about disturbance to our connection and whenever we phone them we get different stories, first the said the problem is in the whole area and they're going to fix it when we phoned again they said it was my router that had a problem and they are going to sort it out and we should be able to connect in the next 3 hours 6 days later still no internet and we are paying every month. And no one is giving us a straight answer as to where is the problem and when it will be sorted out. We cannot do any work and we are depleting all our data due to this inconvenience caused by Vodacom. My reference number is SR ***