MK
Mamello K

1 reviews | Active since Jun 2020

09 Feb 2023, 17:32

Annoyed with Vodacom

I can't believe I trusted Vodacom again after the scandal I had with my first contract. I am due anytime now in Feb and I want my new phone before I deliver. I have been calling Vodacom for a week now and nobody has told me anything promising, one person told me that the devices are not even on the 'list', another one told me that they won't be ordering the those devices. I don't know who to talk to now and everytime I try to cancel the contract they tell me something new. Today I spoke to Zinhle and she didn't realize the phone was answered and she was talking to her colleagues I was on the line for a minute and 30 seconds she eventually picked up and I still couldn't hear her cause she was still talking to her friends while talking to me. I spoke to another guy and he also wasn't sure if I'll be getting my order or not. I am honestly tired of this back and forth with Vodacom and I want my phone or we can cancel this contract I'll make peace with the fact that I'll won't have good pictures of my newborn

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2023, 07:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team