Annoyed with ******** deductions from account

Have been trying to resolve a matter regarding money that was deducted from a bank account without any authorization.

I am not able to wait to be put through from one person to another.

My mom has lost a close to 8000 due to some sort of issue - the bank cant help and I am still waiting on Vodacom to assist an any way possible

Till date I had not had any issue - but am beyond annoyed that there is no assistance

Jorika Theron