Annoyed - overcharged again after supposedly rectifying

Highly annoyed

INC ********** 44575

Good day

I called Vodafone in July regarding my account being overcharged each month by R40. I was given the run around and had to call back twice and post on social media to be told it would take another 14 days to rectify.

I was credited last month for the amount overbilled and this month I have again been charged R40 additional onto my account.

I call customer care line and they forward me onto billing which says no you need to go back to customer care. Why is it such a hassle for people to do their job!!

I was advised I was on a month to month when I had signed a contract so if that's the case if this is not resolved I will cancel my so called contract which your customer care apparently can't find