1 reviews | Active since Oct 2017
Annoyed & Irritated
As of late, Vodacom has been anything but useful.
On a daily basis we only have "Emergency Call" or "No Service". This is throughout the day and happens on average 4 times a day. Oh and by the way, try dialling the Emergency Number and see how far you get.... That is a whole new experience on its own!
THEN when you do have reception, Vodaom drops almost every call I make. I sometimes call the same number at least 3x to get through the conversation. Which would in fact take all of 10 minutes, that is if Vodacom stopped dropping calls.
THEN when you are on a call, the link is atrocious. The line breaks up and eventually....... no link and you have to call again!!
With load shedding, we dont have a signal either. This is truly unacceptable. What happens if you need to contact someone in an emergency? Because rememeber now, the Emergency Number DOES NOT WOR****!
Vodacom your Service is absolutely shocking, unreliable at best and basically useless!!!
Get your act together. You have millions of subscribers that are paying exorbitant unnecessary amounts every month, for you to maintain a working and reliable system. OR Are you doing as per Eskom and not servicing the towers?
The fact that your battery back-ups are running low - is NOT our problem. You are paid for that eventuality.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Eskom's load shedding will impact the Cellular and Data services that we render, which will include limited or reduced data services and all telephony services. Vodacom would like to assure our customers that we are doing everything in our power to mitigate the effects of widespread load shedding through the deployment of additional resources, batteries and generators at our sites across the country.
Kindly accept our sincere apologies for the inconvenience caused.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Eskom's load shedding will impact the Cellular and Data services that we render, which will include limited or reduced data services and all telephony services. Vodacom would like to assure our customers that we are doing everything in our power to mitigate the effects of widespread load shedding through the deployment of additional resources, batteries and generators at our sites across the country.
Kindly accept our sincere apologies for the inconvenience caused.
Regards
Consumer Website Team