Annoyed & Irritated

Here we go again!!

It took 5 months (plenty of phonecalls and complaints from myself) to have a Credit processed for a handset fee. My contract is all inclusive , but EVERY month since March, we get charged a handset fee. The Credit was finally done thsi month. Thanks Vodacom.

But that is where it ends. On my September Invoice, I have been charged AGAIN for the handset fee.

Come on Vodacom. Get your act together. You are supposed to be a professional organisation, it seems that you have inept people in your Accounts Department.

Hopefully this will NOT take me down another 5 months of contiuous phone calls and complete irritation.

You should reimburse me for all the time it takes me to get this problem solved.