Annoyed, Infuriated & Astounded

In March I upgraded my package. I am STILL being charged on a monthly basis for my handset, which is now included in my new bundle deal. But alas, Vodacom just can't seem to wrap their heads around this one. To date (as of 3rd August) ... it has still not been sorted out. Regardless of how many emails you send. When you call, they can see that it is incorrect and that it will be logged. But this just happens everytime. All the logging and NO positive outcome. The Vodacom Accounts Department leaves much left to be desired. Come on Vodacom, get your act together and service the PEOPLE who are actually keeping you ALL employed... at their expense. This should be a joy, but alas it is a permanent headache!!