SB
Shafeera B

1 reviews | Active since Jul 2023

11 Sept 2025, 13:48

Annoyed, frustrated and Angry

App**** for a contract phone beginning of September, everything was approved, agent confirmed that stock was available. after a few hours I received an sms to say there is no stock available. Stock will arrive on the 5 September 2025. Called in on the 8th September there was still no stock available. Agent suggested I choose another device, did that and she confirmed again that stock is definitely available and that I will receive my order before the 12 September. Called in to follow up on my order number i was told there is no stock available again. agent assured me I will still get my device before the 12 September. Today is the 11 September only received my order number now and was told my device will be delivered by next week Wednesday. I am totally annoyed by all this and the wait and the agents misleading me. I wanted to cancel and apply in store they told me it is a long process. I am still waiting for my package. I am unhappy with the service and the way agents mislead customers just to make a sale. Thought I would have received my device today before I go on vacation. The worst experience ever!!!!!

0
Replies (1)
Vodacom
Vodacom's reply12 Sept 2025, 07:13
Official
 Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team