RK
RELEBOHILE K

1 reviews | Active since Feb 2020

25 Feb 2020, 14:02

Annoyed customer

I'm so disappointed in vodacom, so I bought a cell phone for my 13 year old sister. And it seems she subscribed to buy data worth R100 every month without my knowledge. To my surprise I received a debit order worth triple what I used to pay in January. In February the amount doubled again. Imagine paying 5 times what you normally pay. I'm totally not happy with their service, and they tell me I have to pay that money in full for the account to clear. This simply shows that someone can just ***** your phone and subscribe for 5k data, no questions asked... No verification whatsoever and you have to account for it. It was the first and last time using this network

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Replies (1)
Vodacom
Vodacom's reply25 Feb 2020, 16:09
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team