ANNOYED CUSTOMER AND SWITCHING

HOW I WISH THERE WAS A ZERO OR A BELOW RATING BECAUSE THIS IS HOW I FEEL VODACOM SHOULD BE RATED. I AM SO DISGUSTED AND ANNOYED AT THE LEVEL OF INCOMPETENCY THAT THESE PEOPLE HAVE SHOWN IN THE PAST FEW DAYS. A WEEK AGO I WENT TO VODACOM SHOP AT THE SHOPPING MALL NEAR ME WITH THE AIM OF OPENING A CONTRACT FOR THE VODACOM ROUTER. I SUBMITTED ALL NECESSARY DOCUMENTATION, THE AGENT SENT THEM ACCORDINGLY, TO MY SURPRISE IT WAS DECLINED, OBVIOUSLY I WANTED TO KNOW THE REASON BEHIND THIS DECLINE STATUS. I WAS INFORMED TO CALL EXPERIAN AS THE REASON FOR DECLINE CAME FROM EXPERIAN CITING THE BAD INFORMATION ON MY NAME. TO SAY THIS CONFUSED THE HELL OUT OF ME IS AN UNDERSTATEMENT, FIRSTLY I DID NOT KNOW WHO OR WHAT THIS EXPERIAN WAS ALL ABOUT, AFTER SOME GOOGLE CHECK I DISCOVERED THAT THIS COMPANY CONDUCTS CREDIT CHECK FOR VODACOM BUT TO SAY THERE IS A BAD INFORMATION ON MY WAS WAS EVEN MORE CONFUSING, I HAD NO IDEA WHAT THAT MEANS, NONETHELESS I MADE MY FIRST CALL, AND APPARENTLY I GOT THROUGH TO THEIR FORENSIC, I WAS TOLD THERE IS NOTHING WRONG WITH MY CREDIT RECORD OR MY CREDIT SCORE FOR THAT MATTER, I WAS ADVISED TO REGISTER ON THEIR WEBSITE SO THAT I WILL BE ABLE TO DOWNLOAD MY CREDIT REPORT, I SENT MY EXCELLENT CREDIT REPORT TO VODACOM, GUESS WHAT, I WAS DECLINED AGAIN, STILL LOOKING FOR A REASON, THE AGENT CALLED HEAD OFFICE, CUSTOMER ACQUISITION, THEIR RESPONSE THIS TIME IS NO, WE CANNOT PROCESS IT BECAUSE SHE OWES LESS THAN R50 ON ONE OF THE ACCOUNTS SHE OWNS, WHICH ONE, YOUR GUESS IS AS GOOD AS MINE. I ABSOLUTELY HAVE NO IDEA WHAT ARE THEY TALKING ABOUT. AFTER SEVERAL REQUEST WITH THE AGENT ASKING TO FIND OUT THE DETAILS FROM ACQUISITIONS OF THE ACCOUNT OUTSTANDING SO THAT I WILL SETTLE AND MOVE ON. NO THEY CANT GIVE THAT INFORMATION TO HER, IT IS CONFIDENTIAL, HOW AM I GOING TO KNOW WITHOUT THIS INFORMATION AT HAND. I HAVE CALLED ALL VODACOM NUMBERS IN THE BOOK ASKING FOR ASSISTANCE, ALL MY EFFORTS PROVED FRUITLESS, IN BETWEEN I STILL CALL EXPERIAN OVER AND OVER, AND KEEP ON GETTING THE SAME RESPONSE OF CLEAN RECORD AND PUZZLED AS TO WHY VODACOM IS UNABLE TO GIVE ME THE MERE NAME OF THE ACCOUNT I OWE AND NOTHING SHOWS ON THEIR RECORD OR SYSTEM THAT THERE IS A BAD INFORMATION ON MY NAME. I HAVE AN EXISTING CELLPHONE CONTRACT WITH VODACOM THAT IS COMING TO AN END ON THE SECOND (2ND) OF MAY I.E LESS THAN 2 WEEKS I CANT WAIT TO SAY GOOD BYE TO VODACOM AND SWITCH TO ANOTHER SERVICE PROVIDER, I RECEIVE CALLS FROM OTHER SERVICE PROVIDERS THAT I HAVE BEEN REJECTING THINKING I AM GOOD WITH VODACOM BUT NOW THANKS BUT NO THANKS. I CANNOT BELIEVE THE LEVEL OF INCOMPETENCY I HAVE COME ACCROSS WITH, I GUES ITS TIME FOR US TO PART WAYS. I AM VERY AWARE THAT BY ME LEAVING AS AN INDIVIDUAL WILL NOT HAVE ANY NEGATIVE IMPACT ON YOUR BUSINESS'S REPUTATION, YES BECAUSE VODACOM IS BIGGER THAT THEIR CLIENTS