Annoyed customer
I took out a data contract about 4 months ago and each mid month my data disappears and get told by the call Centre that it is background apps that finishes my data but since the first month the consultants always helps me to cancel those background apps, why do I still have the problem..... I had 4 GB yesterday and today 750 MB, how is that even possible?????????????????
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Replies (2)
Vodacom's replyOfficial
15 Feb 2019, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Feb 2019, 09:12Dear Keitumetse,
Kindly be advised that data doesn’t just disappear. It’s either being used by open applications, updates, auto video downloads or pictures. You are the owner of your device and should monitor your usage via a Data Monitoring App. There are self-help options available for you to be able to check your data bundle balance via *111# or the My Vodacom App. In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle: Android Devices: Go to settings, Tap on Data Usage and the list of Apps which utilized the data will appear there. Please also have a look at the links below to help manage your data: https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old2
Regards,
Vodacom Consumer Website Team
Kindly be advised that data doesn’t just disappear. It’s either being used by open applications, updates, auto video downloads or pictures. You are the owner of your device and should monitor your usage via a Data Monitoring App. There are self-help options available for you to be able to check your data bundle balance via *111# or the My Vodacom App. In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle: Android Devices: Go to settings, Tap on Data Usage and the list of Apps which utilized the data will appear there. Please also have a look at the links below to help manage your data: https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old2
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2019, 09:12
Official
Dear Keitumetse,
Kindly be advised that data doesn’t just disappear. It’s either being used by open applications, updates, auto video downloads or pictures. You are the owner of your device and should monitor your usage via a Data Monitoring App. There are self-help options available for you to be able to check your data bundle balance via *111# or the My Vodacom App. In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle: Android Devices: Go to settings, Tap on Data Usage and the list of Apps which utilized the data will appear there. Please also have a look at the links below to help manage your data: https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old2
Regards,
Vodacom Consumer Website Team
Kindly be advised that data doesn’t just disappear. It’s either being used by open applications, updates, auto video downloads or pictures. You are the owner of your device and should monitor your usage via a Data Monitoring App. There are self-help options available for you to be able to check your data bundle balance via *111# or the My Vodacom App. In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle: Android Devices: Go to settings, Tap on Data Usage and the list of Apps which utilized the data will appear there. Please also have a look at the links below to help manage your data: https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old2
Regards,
Vodacom Consumer Website Team
Best regards,