Annoyed customer

To whom it may concern,

I visited the Vodacom Store next to Truworths on the 29/11/2018 to be exact.

Background of my issue, I had taken up the contract in 2017 around August/September and when finalising the contract I requested for screen cover damage. A year later my screen cracks, I then called Vodacom customer care to confirm what the process is with regards to claiming for the screen cover damage and the consultant advised that my device is not covered for that. I then visited the store where I signed up for the contract, upon my visit to the store I didnt feel welcome at all, I waited abit to be actually acknowledged. And there was quite a bit of consultants available. I then approached the consultant who actually assisted me in signing up for the contract, he then said he will send through some documents to Head office and will give me a call the next day. He did not give me a call period. I then made a follow up call about a week later the 7th December to be exact and he told me he needs to check with Head office and will call me back shortly. He did not return my call. I then made another follow up call on the 18th December same story. Up to this day he has not contacted me to revert any feedback regarding the status of my query. Can't he be man enough to admit the downfall. Going to be 2 months and he hasn't gotten back to me, it pure poor customer service.

In closing, I would like this issue sorted and my screen fixed. I will not be held liable for any back payments as the consultant failed to do his work. I also dont want to deal with that store anymore, as their level of professionalism is appalling. And you just dont feel that welcome vibe in that store.