KK
Khanyisa K
1 reviews | Active since May 2021
06 Mar 2026, 13:38
Annoyed
After 3 months of trying to do a sim swap with Vodacom I still have not been assisted. Someone from the complaints team called me and said they would escalate the matter to their ***** team, but here I am still waiting, no one called me or anything I’m still struggling to access my apps as this number is linked to them
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Mar 2026, 13:58 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's reply06 Mar 2026, 13:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
KK
Khanyisa K's updateReviewer Update
16 Mar 2026, 17:05A week later I still have not received any call!!!
KK
Khanyisa K's update16 Mar 2026, 17:05
Reviewer Update
A week later I still have not received any call!!!