WD
Waldo D

1 reviews | Active since Jul 2018

11 Sept 2021, 10:00

ANNOYED ANGRY

If i could give a negative rating, i would. I am so annoyed. My internet has been offline since wednesday 8 september 2021. I called not less than 4 times per day since then.

Apparently a technician would have called me, but i am still waiting. Every call i make i get the same lame excuses, upto this morning where i was told my IP ADRESS was sold. How in the name of god can this happen? Vodacom is having a problem and now making it MY problem.

I am on the verge of taking my business elsewhere as i am not happy about this and the way they lately treat the people who pay their astronomical salaries.

In the mean time i am losing business and revenue.

Vodacom doesnt care. This pandemic closes companies and bankrupts people. My internet is my means of income.

Yet, vodacom doesnt care.

FIX THIS **** OF YOURS OR **** OFF🤬🤬🤬🤬🤬🤬

0
Replies (2)
Vodacom
Vodacom's reply11 Sept 2021, 15:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply15 Sept 2021, 12:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the query was resolved. Please note that we have logged a downtime credit with reference SR*** and feedback will be provided within 7 working days. Regards Consumer Website Team

Best regards,