SL
Shannon L

1 reviews | Active since Sept 2012

04 Feb 2015, 09:37

Annoyed about data usuage

I have a talk 240 contract which i get 240 min every month and a gig of data every month..., it is the 4th of the month , my data is almost finished so i log onto vodacom and to my shock my bill is sitting at R1150.26, they are absolutely crazy my bill is max 800 a month and thats with buying a extra bundle every month... i go onto th eproposed invoice and found a R400 data usuage bill so they have charged me for data that i have used, i have a data bundle for a reason , they have charged me double they have taken it off my data bundle amount and charged it for my end of the month data usage.PLEASE SORT THIS OUT , make me wonder how many other times vodacom has *****ed me and other customers...

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2015, 09:37
Official
Hello Shanleelewis,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team