SL
Shannon L
1 reviews | Active since Sept 2012
04 Feb 2015, 09:37
Annoyed about data usuage
I have a talk 240 contract which i get 240 min every month and a gig of data every month..., it is the 4th of the month , my data is almost finished so i log onto vodacom and to my shock my bill is sitting at R1150.26, they are absolutely crazy my bill is max 800 a month and thats with buying a extra bundle every month... i go onto th eproposed invoice and found a R400 data usuage bill so they have charged me for data that i have used, i have a data bundle for a reason , they have charged me double they have taken it off my data bundle amount and charged it for my end of the month data usage.PLEASE SORT THIS OUT , make me wonder how many other times vodacom has *****ed me and other customers...
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Replies (1)Vodacom's replyOfficial
04 Feb 2015, 09:37Hello Shanleelewis,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply04 Feb 2015, 09:37
Official
Hello Shanleelewis,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
