Annoyed

<p>Hi, </p> <p> </p> <p>I called the claims dept( ********** ) on 07/08/2017 and was assisted by a lady who advised the claim was approved and I need to visit a Vidashop with the ref she provided and collect my new handset.</p> <p> </p> <p>However, all stores in my surrounding areas do not have stock of my phone. Can I choose a different phone? How does it work because as per my insurance papers from Cellsure, if there is no stock, I should get a phone within the price range.</p> <p> </p> <p>I then called the claims dept again today and was assisted by Given, who placed my on hold for half an hour and then just dropped the line.</p> <p> </p> <p>He said he was going to check if they have stock and the device can be couriered to me.</p> <p> </p> <p>PLEASE ASSIST WITH THIS!</p> <p>I AM IGHLY ANNOYED AT YOUR LACK OF GOOD CLIENT SERVICE.</p> <p>I DO NOT HAVE A PHONE AND I NEED ONE TO WORK AND BE IN CONTACT.</p> <p>ALTERNATIVE CONTACT NUMBER IS ********** 379.</p>