Annoyed
About two- three week back I complained about data jut going off my account without me being on many social platforms , I had a gig data loaded at 00h00 and its only 10h18 and data is gone -I have mostly been on Whatsapp but my data is gone , the two consultants that I had spoken to on my last enquiry did not assist instead they returned the funds used to purchase the data which does not aid at all – Vodacom is really not ideal for me any longer and I extremely sick and tired of having the same issue and complaining abt the same issue all the time
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Vodacom's replyOfficial
28 Dec 2022, 11:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Dec 2022, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
03 Jan 2023, 11:05So last week i had to call myself to get this issue “resolved” nobody from complaints contacted me
Please be advised that once again in a space of less than a week same issue
I spoke to one of the agents who told me that I was required to visit the Istore -but my question is Why , what does the actual device have to do with my data forever running out -each and every day i am now obligated to purchase to gigs of day just because nobody at vodacom is able to identify and issue in the backend
Please note i also hate the excercise of having to call you guys only to be told that “sorry we are not able to pick up the issue “ once again i had to purchase another gig because i have run out of data -this needs to resolved i am getting extremely tired of this now
Please be advised that once again in a space of less than a week same issue
I spoke to one of the agents who told me that I was required to visit the Istore -but my question is Why , what does the actual device have to do with my data forever running out -each and every day i am now obligated to purchase to gigs of day just because nobody at vodacom is able to identify and issue in the backend
Please note i also hate the excercise of having to call you guys only to be told that “sorry we are not able to pick up the issue “ once again i had to purchase another gig because i have run out of data -this needs to resolved i am getting extremely tired of this now
's update03 Jan 2023, 11:05
Reviewer Update
So last week i had to call myself to get this issue “resolved” nobody from complaints contacted me
Please be advised that once again in a space of less than a week same issue
I spoke to one of the agents who told me that I was required to visit the Istore -but my question is Why , what does the actual device have to do with my data forever running out -each and every day i am now obligated to purchase to gigs of day just because nobody at vodacom is able to identify and issue in the backend
Please note i also hate the excercise of having to call you guys only to be told that “sorry we are not able to pick up the issue “ once again i had to purchase another gig because i have run out of data -this needs to resolved i am getting extremely tired of this now
Please be advised that once again in a space of less than a week same issue
I spoke to one of the agents who told me that I was required to visit the Istore -but my question is Why , what does the actual device have to do with my data forever running out -each and every day i am now obligated to purchase to gigs of day just because nobody at vodacom is able to identify and issue in the backend
Please note i also hate the excercise of having to call you guys only to be told that “sorry we are not able to pick up the issue “ once again i had to purchase another gig because i have run out of data -this needs to resolved i am getting extremely tired of this now