Annoyed

On the 13th May I made a purchase on the Vodabucks store, I bought a smeg kettle, my bank account was debited. on the 20th of May I received an sms with a reference number stating that delivery will take 5 - 7 working days, 10 days past and I had still not received any feedback, I called the contact center and I was told that they were out of stock and whether I want a refund or the product, I opted for the latter. After numerous calls to Vodacom I received an sms from Vodacom on the 3 June 2021 apologising for the delay and that I should expect delivery with 7 - 10 working days, it's now the 24 June and to date I am yet to get my order. How is that I get sent such an sms saying that I will get my order and when I call to follow up they tell they don't have stock????? How do you do your reconciliation? I DONT WANT A REFUND I WANT TO KNOW WHEN I WILL GET MY ORDER PERIOD!!!!!!!!!!!!