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Nikita B
1 reviews | Active since Sept 2021
25 Mar 2024, 14:59
Annoyed
I am still waiting for feedback from Vodacom. I called on the 3rd of March regarding an expired voucher code. I have called 5 times since then and still no feedback or resolution. Apparently the team leader has now “re-escalated” the problem. Something I’ve heard before. The consultant I spoke to today was also super rude.
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Replies (2)
Vodacom's replyOfficial
26 Mar 2024, 07:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Mar 2024, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nikita B's updateReviewer Update
02 Apr 2024, 08:33Thank you so much. I truly appreciate it.
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Nikita B's update02 Apr 2024, 08:33
Reviewer Update
Thank you so much. I truly appreciate it.