NM
Nomfusi M

1 reviews | Active since Aug 2010

24 Jan 2023, 11:37

Annnnnoyed customer!!!!!!!!!!!!!!!!

I am in disbelief on how your contact centre is operating now, its actually sickening . I have received a router and simcard(wi-fi) on the 17 January . The flippen thing still has not connected and yet you've deducted my money. Instead of getting help, I have been sent from pillar to post by your agents , some even dropping the call. I have been making calls and given instructions that are not making the router to work by a few of your consultants to name a few : Thando, Baryl, Victor, Mushfik, Sinethemba, Aphendule (who was the last to drop a call on me). I am so annoyed to a level that I cannot even explain.

I need someone to come and collect this trash and pay back my money a.s.a.p. Please someone to evaluates/qualities your calls . You have blocked my cellphone number now Sies to make calls into yout call centre. i dont know if you expected me to seat down and watch this s**** of a router not working ,and for you to continue chowing my pennies . I expected more from Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply24 Jan 2023, 11:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  
NM
Nomfusi M's update24 Jan 2023, 13:24
Reviewer Update
Thank you! They have told me that on sunday already , this whole process is quite annoying. I will wait for someone to eventually get back to me .,😒
NM
Nomfusi M's update25 Jan 2023, 19:47
Reviewer Update
A big thanks Nadeem for assisting me in a short period of time . Please send him to give training to the after-sales Call centre. A clear and simple instruction he gave , I was able to connect .