1 reviews | Active since Mar 2017

04 Mar 2017, 12:06

Angry with Vodacom baaaaad service

<p>Hellopeter</p> <p>My name is Khuthala Mjilo Stay IN Wild coast i was ****** came to vodacom shop to block and claim for a phone firstly that guy that was helping never blocked my phone as he said he was doing and never phoned me back as he promised. Lorain from the insurance phoned and said my phone was not blocked and i had to be calling the phone and asking for ITC numbers which i was suppose to given when i went to the shop</p> <p>Now i had to scan and email a document i did that immediately sent it back to them,they never phoned or email me back until i did again asking for an update then they asked for the same document wich i hace sent to them i sent it through i again they asked for it 2 times in a day so i am a FOOL!!!!!!!!!</p> <p>Now i am here in Shelly Vodacom they telling me i have to be the one going all over Portshepston looking for a phone with my money i asked them to give same phone same value or any phone they dont want too so i must stay 3 weeks without a phone because SHELLY CENTRE CANNOT HELP OR ASSIST THEIR CUSTOMERS WHAT THEY CARE ABOUT IS YOU PAYING THEIR MONEY</p> <p>PLEASE TELL VODACOM KHUTHALA MJILO DOES NOT WANT THIS CONTRACT ANYMORE!!!!</p> <p>I dont have a phone the number they can contact me in ********** I HATE WHAT THEY DOING I DONT GET DAYS OFF DURING THE WEEK AND I AM VERY ANGRY</p> <p>John is store Manager</p>

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Replies (1)
Vodacom
Vodacom's reply05 Mar 2017, 07:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team