LM
Lerato M

1 reviews | Active since Sept 2013

04 Oct 2016, 14:46

Angry with Vodacom

<p>My phone hasnt been working since Thursday the 29th September, on Friday the 30th I was informed by Vodacom that my phone has been blacklisted. I never reported my phone lost or ******, it has been with me since December 2015 when it was bought. I submitted an affidavit and filled out the unblacklist form but it is Tuesday now and my phone is still not working. It seems to me that I cannot trust the network any longer because this is an extreme inconvinience and I want to cancel all my contracts with Vodacom. </p> <p> </p> <p>I want this matter FIXED! IT IS NOT MY FAULT</p>

0
Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,