Angry vodacom customer-very poor service

Had bad experience with vodacom. Have been with the network since my student days. I have never had any outstanding balances One of their consultants contacted me during January 2020 and told me data prices has fallen and that i will get extra minutes and data, without paying any additional costs. I then noticed that additional money was being deducted each month and called the call centre in march and the lady told me to go to nearest vodashop as they will play me the recording of the telephonic recording, they said they would send a sms when i should go. I waited and waited, then lockdown happened. I spoke to another consultant in july and he told me to go to the store and give them a refernce number. I went to cape gate vodashop and was told that they dont do customer care and that i should rather go to Canal walk or Tygervalley, which i did. When i got to Canal walk the lady told me that she gets angry that people get send to them as they also dont do customer care. I got so angry and tired of being send up and down and no one hepling at all. She then gave me a number to call, which i tried but number did not exist when i tried it. I then called vodacom complaints number that i found online and consultant told me to go to Cape gate vodashop, which i did as she saidnthat they had send the voice recording to that store. I got to the store than was told that they cant do that as vodacom does not have their email adress. I am really tired of all of this. I really am shocked at the poor service that i have recieved and no one who can take accountability. I will take this matter further if i have to as this i difficult time and still customers are being exploited.