ANGRY VODACOM CUSTOMER

After restarting my router over the weekend, i couldn't connect anymore. So i called them to see why its not working and the tech lady made me restart the router a few times and could not fix the problem, and told me that there is a problem on the line and that they will call me back in the week when its resolved. Few days went past with no response from vodacom. The sales agent (not from vodacom) then informed me that my account was not paid and was suspended cos of non payment. I then investigated with my bank only to find that vodacom failed to load debit order on my bank account end of this month. 9 days after the debit order was suppose to go off they disabled my account. Not informing in anyway that my account is not paid. yes i should have seen its not paid but i dont monitor my debits as such. so then called them to find out how much as i don't get my statements, holding on for 10 mins just for the lady to tell me she cant access my account. i then asked to speak to the supervisor, hold for another 10min then they drop the call. Is this the level of service i deserve form vodacom? I mean fine its not paid but i feel they should have at least informed me before just cutting me off. Already ****ed off now they cant assist me with paying my account. CUSTOMER