Angry Vodacom Customer

I have just gotten off the phone with Vodacom Customer Care and I was dealing with a lady by the name of Friedel. I soo regret making the call. I called because I needed assistance with resetting the password for my Wi-Fi rooter. I had taken out the rooter simcard so that I could be able to get through to the call centre. Friedel said I should find a simcard to put on the rooter as I was calling with the rooters simcard. I did not understand as to why I had to do that by I did that. She them said I need to take out the simcard she instructed to me to put on the rooter and insert the simcard for the rooter. The simcard would not come out. I then told her that the simcard is not coming out and I tried to take it out . I eventually managed to get the simcard out and inserted the rooter simcard. Upon connecting with my other cellphone as per Friedel's instruction the message I received was no simcard detected. Now I am sitting with a rooter that is messed up and when I asked her what now. Does Vodacom sell rooters separately ? her answer was they should. Like what kind of answer is that? I faill to understand why she instructed me to put a different simcard on the rooter when as I only wanted assistance with resetting the password and I told her that I have already downloaded the Vodacom app I just need guidance to reset it. I am very angry right now. I am going to pay for something that is I am not using because it is damaged by Friedel whom I feel is greatly responsible for the **** advice that she provided me with.

Angry Vodacom Customer.