MG
Marinda G
1 reviews | Active since May 2016
30 Sept 2020, 11:43
angry red client
since lockdown they have been unhelpful and now expect me to pay for services not used
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Sept 2020, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2020, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Oct 2020, 15:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the account was suspended and put on TopUp Collection up until the arrears is paid. Please contact the Subscriber Collections Department on *** should you require any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2020, 15:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the account was suspended and put on TopUp Collection up until the arrears is paid. Please contact the Subscriber Collections Department on *** should you require any further assistance. Regards Consumer Website Team
Best regards,